Privacy Policy
RoofGrow Privacy Policy
Last Updated: 03/04/26
This Privacy Policy explains how RoofGrow ("we", "us", "our") collects, uses, stores, and protects your personal data when you visit our website, submit your details, communicate with us, or use our services.
We are committed to handling personal data in accordance with applicable UK data protection law, including the UK GDPR and the Data Protection Act 2018.
1. Who We Are
RoofGrow
Email: [email protected]
Website: www.roofgrow.co.uk
For the purposes of data protection law, RoofGrow is the data controller of the personal data described in this Privacy Policy.
2. The Personal Data We Collect
We may collect, use, store, and transfer the following categories of personal data:
- Identity data, such as your name
- Contact data, such as your email address, phone number, business name, and address
- Business information you provide to us about your company and services
- Enquiry data submitted through forms, surveys, popups, or messages
- Communication data, including emails, SMS messages, call notes, and support requests
- Technical data, such as IP address, browser type, device type, operating system, and basic website usage data
- Marketing and communications preferences
- Customer data you choose to upload or process through our systems, such as contact records or enquiry details
3. How We Collect Your Data
We collect personal data in the following ways:
- When you fill in forms on our website
- When you contact us by email, phone, SMS, social media, or other messaging channels
- When you book a call, request information, or purchase our services
- When you use our website or interact with our pages
- When data is provided to us during onboarding or service delivery
- When you use systems we provide, such as CRM, automation, or messaging tools
4. How We Use Your Personal Data
We may use your personal data to:
- Respond to enquiries and communicate with you
- Provide, manage, and support our services
- Build, host, maintain, and improve websites and automations
- Set up and operate CRM, review, SMS, and communication systems
- Process payments and manage billing
- Send service-related communications
- Monitor website usage and improve performance, security, and user experience
- Maintain records for legal, accounting, and business administration purposes
- Send marketing communications where permitted by law or where you have consented
5. Our Lawful Bases for Processing
We process personal data under one or more of the following lawful bases:
- Contract: where processing is necessary to provide our services or take steps before entering into a contract
- Legitimate interests: where processing is necessary for the legitimate interests of running, improving, and protecting our business and services, provided your rights do not override those interests
- Consent: where you have given us permission, for example for certain marketing communications or optional cookies
- Legal obligation: where we must comply with applicable laws, regulations, tax obligations, or enforcement requests
6. Marketing Communications
We may send you marketing communications where you have requested information from us, purchased services from us, or otherwise consented where required by law.
You can opt out of marketing communications at any time by clicking unsubscribe where available, replying STOP to SMS messages where applicable, or contacting us directly.
Please note that opting out of marketing messages does not affect service-related communications that are necessary for the administration of your account or our services.
7. SMS and Communications Data
If you interact with us or with systems we provide using SMS, calls, web chat, forms, or CRM tools, we may process related personal data such as your name, phone number, message content, timestamps, and communication preferences.
This data is used to provide communication services, manage enquiries, automate responses, improve customer service, and maintain business records.
8. Sharing Your Personal Data
We may share your personal data with trusted third parties where necessary to operate our business and provide our services. These may include:
- Website hosting and infrastructure providers
- CRM and automation providers, including GoHighLevel / LeadConnector
- Payment processors, including Stripe
- Telecom and messaging providers
- Email, analytics, and support tool providers
- Professional advisers, such as accountants, insurers, or legal advisers
- Authorities or regulators where required by law
We require service providers to handle personal data appropriately and only for legitimate business purposes.
9. International Transfers
Some of our third-party service providers may process personal data outside the UK. Where this happens, we take reasonable steps to ensure that appropriate safeguards are in place to protect your personal data in accordance with applicable law.
10. Data Retention
We keep personal data only for as long as necessary for the purposes for which it was collected, including for legal, accounting, tax, dispute, and administrative purposes.
Retention periods may vary depending on the type of data and the reason we hold it. If we do not need your data anymore, we will delete it or anonymise it where appropriate.
11. Your Data Protection Rights
Depending on the circumstances, you may have the right to:
- Request access to your personal data
- Request correction of inaccurate or incomplete data
- Request erasure of your personal data
- Request restriction of processing
- Object to processing
- Request transfer of your personal data
- Withdraw consent at any time where we rely on consent
To exercise any of these rights, please contact us using the details above.
12. Cookies and Tracking
Our website may use cookies and similar technologies to operate properly, improve user experience, measure performance, and support analytics or marketing activities.
Where required, we will request your consent before placing non-essential cookies on your device.
You can control cookies through your browser settings and any cookie management tools made available on our site.
13. Data Security
We take reasonable technical and organisational measures to protect personal data against unauthorised access, misuse, loss, disclosure, alteration, or destruction.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
14. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites.
15. Complaints
If you have concerns about how we use your personal data, please contact us first and we will try to resolve the issue.
You also have the right to complain to the Information Commissioner's Office (ICO) in the UK if you believe your data protection rights have been breached.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly.
17. Contact Us
RoofGrow
Email: [email protected]
Website: www.roofgrow.co.uk